The following describes how to print and obtain the return list number and confirm the return list in order to update the stock values with the returned quantity. You can also search the applicable enquiry file to find the return list number.
- Print the return list to obtain the return list number
- Search the applicable enquiry file to find the return list number
- Confirm the return list to update the stock values
Print the return list to obtain the return list number
- Select the Work with service orders menu item.
- You access Work with service orders, Header view. Select the service order from which you had previously returned parts and click Pick list.
- You access Pick list printout. Complete the following fields:
- Print pick lists
- Set this field to NO.
- Return list
- Set this field to YES to print the return list.
Click OK to print and exit the routine. The return list number is printed on the return list.
Search the applicable enquiry file to find the return list number
- Access the Service order enquiry.
- You access Service order enquiry, Order header. Select the order or enter the order number in the Document no field and click OK.
- You access Service order enquiry, Order lines listing the lines that belong to the order number. Select the applicable order line and double click. (Tip: If you want to view information about service jobs, click Header on this panel and then Service jobs).
- You access Service order enquiry, Detailed order line 1. Click Svc info.
- You access Job line detail. The return list number is displayed in the Return list field.
Confirm the return list
Once you have obtained the return list number, you can confirm the return list.
- Select the Confirm service order pick/return list menu item.
- You access Pick list confirmation. Complete the following fields:
- Pick list number
- Enter the return list number that you have obtained.
- Return list
- Set this field to YES.
- You access the Pick list confirmation detail panel. This panel is always displayed. Click OK to confirm the operation.
- If the LSTSL-SO (Lost sales tracking) function is activated in the Function control file, the system prompts the Lost sale reason entry window. Although returned parts are not in fact a lost sale, lost sales statistics can be used for other purposes, e.g., keeping track of how well service jobs are planned, or the need for one specific part is constantly miscalculated. User-defined reason codes can be defined to suite your company’s requirements. Enter a code from the Lost sale reasons table to specify why the parts were returned. Exit the routine.
Click OK.
Note: The Location confirmation, Put away panel is displayed first if IBS Warehouse Management has been activated. If this panel is displayed click Full reception, then OK to finish the confirmation procedure.